This privacy notice explains how Silkeborg Sweets handles personal data when you use the website, contact us, or place an order. It covers the information we collect, why we use it, and the choices available to you.
Depending on how you use the site, we may process your name, email address, phone number if you provide it, message content, order specifications, event date or collection preferences, and allergen information you choose to share. We also process limited technical data such as server request metadata and browser or device information.
We receive data from contact form submissions, email, phone calls, and in-person or counter-based enquiries. Some technical data is generated automatically when you visit the website or submit a form.
Our confirmed cookie uses are limited to essential site operation and remembering privacy preferences. We do not confirm analytics or marketing cookies as active on this site.
You can manage cookies through your browser settings and, where available, by adjusting privacy preferences on the site. Essential cookies are used to keep the website working, and preference cookies help remember your selected settings.
We use personal data to answer enquiries, confirm orders, manage collection or delivery arrangements, handle subscription administration, provide written order confirmations, maintain website security, and support technical delivery. Where you provide allergen information, we use it only to review the specific order and related communication.
We may share data with service providers that help us deliver website functions, process communications, or support technical operation. Any such sharing is limited to what is necessary for the task, and the recipient is expected to handle the data securely and for the agreed purpose only.
We may share personal data with public authorities, courts, or other parties when required by law, to protect our rights, or to respond to a lawful request. We may also disclose limited information where needed to prevent misuse, fraud, or security incidents.
You can ask us to explain what data we hold about you, correct it if it is incomplete or inaccurate, and raise concerns about how it is used. Where the law gives you a right to object or limit processing, we will review the request and respond accordingly.
To exercise a privacy right, send a clear request using one of the contact methods listed in this policy. We may ask for enough information to verify your identity and understand your request before we act on it.
Enquiry records are kept for the time needed to respond and maintain a business record. Order and subscription information is retained for the period needed to manage the service, handle follow-up, and meet accounting or legal obligations. Technical logs are kept only as long as needed for security and delivery purposes.
The current version of this policy applies from the date it is published on the website. If we make material changes, we will update the notice so that you can review the revised terms before continuing to use the site.
Where the GDPR applies, we process personal data on a lawful basis and only for the purposes described in this notice. We keep the scope practical and limited to running the website, handling enquiries, and managing orders and related communications.
You may have the right to access your data, correct inaccurate details, ask for deletion, restrict certain processing, object in some cases, and request portability where the law allows. If you believe our processing is based on consent, you may withdraw that consent for future processing.
